What is your order policy?
Placing an item in a shopping basket without completing the purchase cycle does not represent an order for such an item nor an agreement of sale, and users cannot hold Aurumbra liable if such items are no longer available when the purchase cycle is completed later.
Order processing will only begin once we have received a confirmed order and full payment.
Aurumbra reserves the right to cancel orders in part or in whole should circumstances so require, and shall only be liable to refund monies already paid by the user.
Customers can view or print a full record of their transaction history, which is maintained for a period of twelve months, on the Aurumbra website. Please contact us on support@aurumbra.co.za to enquire about transactions older than 12 months.
What is your policy regarding product availability?
Aurumbra reserves the right to limit quantities.
Products that are not available at present will reflect the notice “Out of Stock”. Users can notify Aurumbra should they wish to be informed when the stock is available again by contacting us on support@aurumbra.co.za.
We cannot be held liable for any product not being available, and use of this Website constitutes your consent to indemnify Aurumbra from any and all liability, howsoever arising, and from direct or consequential damages due to the unavailability or unsuitability of any product.
If a stock item becomes unavailable after it has been purchased and paid for, we will either suggest a different item or reimburse you in full.
What is your pricing policy?
Prices are valid while stocks last and subject to change without notice.
The price of each product is displayed alongside the product. In the event of a sale or special offer, the discounted price will be displayed.
Your total order price will include the price of the purchase plus any shipping charges applied at the time of purchase.
All quotations are only valid for 7 (SEVEN) days.
Aurumbra takes all reasonable efforts to accurately reflect descriptions, availability, purchase prices and delivery charges. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error.
In the case of an incorrect purchase price, we will not be obliged to sell goods at incorrect prices and will refund you for any amount already paid. Users are encouraged to contact us to report any errors at support@aurumbra.co.za.
Stocks of all goods on offer are limited. Aurumbra shall not be liable for the sale of items at lower prices if such prices were increased and users and/or purchasers could not, for any reason whatsoever, conclude an agreement of sale while such prices remained low.
What is your merchant outlet country?
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR), and all transactions will be processed in South African Rand (ZAR) at prevailing interest rates.
What payment methods do you accept?
Payment may be made via Visa and MasterCard credit and debit cards, Electronic Funds Transfer (EFT), Masterpass, and SnapScan. Please note that all transactions are carefully scrutinized to prevent attempted fraud, and a transaction may be refused if Aurumbra is not satisfied with its legitimacy.
Credit card, debit card, Masterpass and EFT transactions are processed through Peach Payments who are committed to providing secure online services. All encryption complies with international standards and is used to protect the transmission of personal information when completing online transactions.
When a user elects to store card details on the Website using Peach Payments, these details are stored by Peach Payments in a PCI DSS level 1 compliant vault. Sensitive cardholder details are directly transmitted from users’ browsers to Peach Payment’s systems. Aurumbra’s staff and systems do not have access to complete card number details at any point in time on Peach Payments platforms.
Further security is provided through the Website’s SSL Certificate, which ensures that the information transmitted from your browser to the Website is encrypted and secured when being sent over the internet, and 3D Secure processing which informs the Website that the user is the owner of the card or account.
SnapScan is a contactless mobile payment solution that allows users to pay with their mobile phones through the SnapScan app. Payments are made by scanning the SnapScan QR code using your mobile phone’s camera. SnapScan is committed to providing safe online services. All uses of the app and transactions through it are protected by encryption at international standards. The Personal Information you send through the SnapScan app is encrypted. Only SnapScan’s authorised employees or agents have access to information related to the app.
What is your delivery policy?
All orders will only be delivered once funds have been cleared in our account.
Aurumbra reserves the right to withhold or cancel any orders if we or the bank suspects it is a fraudulent order.
Subject to availability and receipt of payment, orders will be processed within one working day. Delivery times may vary according to the shipment method selected.
All alcoholic goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. The courier service will subsequently arrange a suitable date and time for delivery. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person of the correct age at the delivery address signed for the delivery.
All orders are dispatched via courier service. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
While every effort is made to effect shipment of your order timeously, unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Aurumbra will contact you via email and provide a revised shipping schedule. A delivery being delayed is not grounds for return or refund.
For orders within South Africa:
National deliveries are delivered by our preferred courier company The Courier Guy.
All orders are dispatched between Monday – Friday. Orders placed over the weekend and public holidays will be dispatched the following business day.
Shipping costs are finalised upon checkout and based on customers’ orders (weight) and locations.
Orders are generally delivered within 24 – 72 hours.
Please note that the first and second delivery attempts are covered by the initial courier rate, however the third delivery attempt and any attempts thereafter will be charged at R50.00 excluding VAT.
Should you need to change your delivery address after having placed and paid for your order, kindly contact us at support@aurumbra.co.za with the new address. Please note that a change of address carries an additional surcharge of R50.00 excluding VAT, provided the new address is situated in the same metropolitan area. The surcharge for a change of address outside of the same metropolitan area will be determined by the courier company.
What are your delivery fees for international orders?
Please email your order and delivery address to support@aurumbra.co.za, so that we can obtain a shipping quote from one of our delivery partners. Shipping will take place after confirmation and payment of the final invoice.
What is your returns & refunds policy?
Orders may be cancelled if payment for an order has not yet been made by the customer.
If a product is damaged or broken when you receive it, you must inform Aurumbra within one working day of receiving it. We will make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. Please ensure that the product is in its original packaging and that the labels and seals are not damaged/opened.
If you receive the wrong product, you must contact Aurumbra within one working day so that we can verify the error on our system. If there has been an error, we will arrange to exchange the incorrect product for the product actually ordered on our account.
All products are sold with a seven-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you must contact us within seven days of receipt with the reason of dissatisfaction. The product must be in its original sealed state and packaging, and shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback on to the supplier of the product. The supplier’s remedy is then up to their own discretion and Aurumbra will not be held responsible for issuing a refund.
Please allow at least thirty days from the receipt of your item to process your return or exchange.
Refunds are processed to the debit or credit card used at the time of purchase upon receiving your returned shipment. Please allow 30 days for the refund to appear on your credit card statement. For EFT and SnapScan payments, Aurumbra will transfer the refund via EFT within 10 working days.
For additional information regarding our returns policy, please contact us at support@aurumbra.co.za